Reviews

Great team. really practice Aloha service to all clients. We will definitely be back to get our cars serviced here. Thank you so much for everything. Glad we found a reputable company. You will not be disappointed trusting your automotive service needs with this company. mahalos

— Google Review

Great service, fast & efficient!! Friendly personals & very knowledgeable. They are very concerned about the work that was done & will check to see if everything went well. Thanks Ray & crew!

— Google Review

I received a quote via Yelp based on a photo I submitted of a leak (power steering pressure hose). The work was done timely and I received updates throughout the process. The final price accurately matched the quote. I'll be back for future needs!


— Google Review

I like coming to your shop, always pleasant, friendly and helpful. Whenever I have a question on my car, you folks are always there to answer any concerns or questions. I can just walk in and ask questions and you folks take the time to listen to my concerns about my car. Thank you guys for always being there.

— Google Review

I take all my family ‘s cars here, and appreciate the friendly and efficient service. They have had to deal with a lot of different issues with our many cars, and yet still manage to find solutions for each and every one. Not easy to find a mechanic (s) that you can trust and respect. Keep it up !

— Google Review

Friendly and knowledgeable staff always give great service. No problem too large or small. Reasonable prices. I’m a very satisfied customer! Thanks

— Google Review

Awesome service! Awesome people! I bring all my cars there: 1 Japanese and 3 German rides.

— Google Review

Jay was very friendly and professional. He always kept us up to date The status of the repairs and prices. We were very pleased with the work he did and we will use Waipio Auto Repair for our auto needs.


— Google Review

Great service. I called and they took my car in for oil change right away. They checked the vehicle and notified me of changing ac filters. They ordered the part and it was fixed within a couple hours.

— Google Review

Very happy to recommend... finally a place I can trust!

— Google Review

Great service with detailed explanation of services.

— Google Review

Ray was awesome, helped get some touches done on my car. Mahalo!

— Google Review

Always willing to squeeze you in their very busy schedule. Very friendly & knowledgeable staff every time I bring my car in. Highly recommend!

— Google Review

They are always quick and easy to book my oil changes with. Great customer service and friendly staff.

— Google Review

Very Helpful Staff , I would recommend to anyone.

— Google Review

Ever since I met Jesse and waialae at waipio my auto woes, have been taken care of , 5star service and workmanship, for me my family and friends were happy to part of waipio auto repair ohana ,much mahalos for all they do!

— Google Review

Had a sagging skid plate and they were the nearest auto shop, they took my car in right away and repaired it at no charge to me, in-and-out in 10 min!

— Google Review

The best auto service I've ever experienced in Hawaii. Great service. HONEST, reliable, and very reasonable $.

— Google Review

These guys were super helpful in diagnosing the problems with my car, did not charge me for the diagnosis, were upfront and honest about the cost of repairs.

— Yelp Review

I took my SUV be serviced somewhere else. They found that my alternator need to be replaced. They gave me the price and I decided to wait till I had the funds. I searched on Yelp to see if there was any place else that would do quality work and wouldn't just take my money. I found Waipio Auto Repair. I asked for a quote and the owner (Luzcille) emailed me back relatively quick. Her quote saved me $500. I made an appointment. The morning of my appointment, I dropped my vehicle off. The owner and technicians were very customer service oriented. Luzcille gave me a call because they had some questions regarding the alternator. She was very accommodating and I was able to email her what the other repair shop had said regarding it. Pick up was also a breeze. It was truly a 5 star experience. My SUV drives a whole lot better.

— Yelp Review

I needed to get a same day pre-purchase inspection done on a used car that I was looking to buy in a private sale. I called a few shops as soon as they opened in the morning and no one could fit me in same day except for Waipio Auto Repair. I'm glad that's how it worked out because I found a shop I can trust. Ray looked at my future Honda Fit, giving it a relatively clean bill of health that I hoped for, with the exception of two recommendations that he said could wait a month or two. There was no pressure to get any work done that day, and no push for me to bring the car back to this shop in particular, but that's what I will be doing because I appreciate the way they do business here. They don't have as many reviews as some other shops, so I wanted to be sure to tell of my good experience so that others feel more comfortable giving this place a shot.

— Yelp Review

There is a reason for all the good yelp reviews! Wonderful quick customer service, reasonable prices and honest work. I'm so happy I brought my car here to have the spark plugs replaced. Ray was a big help and took the time to explain things to me, which I really appreciate. I will be bringing my car here from now on for all my auto needs.

— Yelp Review

Had a screw in my tire so I yelped and this business came up. The mechanics took my truck in and fixed it real quick. Outta there in 20 min.

— Yelp Review

My 2016 Tacoma brake pressure was really low and my ABS light came on. I really needed a quick quote and estimate and that's exactly what I got. When I called I was immediately greeted with excellent customer service. Ray and I discussed the game plan and it went smooth. Dropped the truck off on a Tuesday and he said he would need to do a diagnosis. The next day I get a call in the morning and he already has everything ready to go; (price, what parts need to be changed w/explanations). Multiple reasons why I gave 5 stars is because he asked me for the green light to work on the truck. I've noticed some shops just go ahead and do the work with out your permission, so that's another added customer for you guys! Another reason is they did the repair in a couple of hours compared to it being a couple of days. So I will be back for sure whenever I have mechanical problems. Thanks again guys!

— Yelp Review

I was looking for a place to fix my brakes as it started grinded I knew it was gonna be an expensive job to do and I wanted to go to a local company. And I'm glad I did because the quote that was given to me was still cheaper than next Lex Brody! I worked with Ray. He was very straight forward and friendly, no BS. They checked my brakes and was able to immediately give me a quote to replace my brakes and rotors. Then I had my own personal issues of coming up with the money but they were patient and when a call back 2 weeks later they did the full job the next day! He even checked my oil bc he noticed the light was on, called me to ask if I wanted the oil change--and he did that too. Finished the job 2 hours before promised! Professional! Reasonable pricing and Local!

*We also got talking about ginger flowers and one of the mechanic gave me some started to make my own! Not his job -- he went up and beyond! Much appreciated as I will grow ginger flowers to place with my Dad!

— Yelp Review

Noticed my tire pressure was low.

Bam. Nail.

Hit these guys up and responded right away.

Took out a monster nail from my tire!

Mahalo guys.

— Yelp Review

Awesome service with very knowledgeable and honest workers! Thank you Ray for helping with both of my vehicles (Sonata and Altima) and actually showing me the parts that were changed and familiarizing me (as I'm car illiterate when it comes to cars! Lol!) with my car engines! I will definitely be back for future repairs and totally recommend them 100%!

— Yelp Review

My 2002 Acura TL was leaking coolant and I was able to have it repaired the same day without having an appointment. They are very good with letting you know the status of the repair. It was my first time here and I'll be back for future maintenance and repairs. Thank you all for the great service!

— Yelp Review

Super amazing and quick! The owner was very helpful and Jesse the mechanics that worked on my car was very kind! HIGHLY RECOMMENDED

— Yelp Review

Great service with friendly workers! Took my car in because the check engine light was on. They took my car in and finished it within a few hours. Nice people with awesome service

— Yelp Review

They are absolutely awesome! My car decided to die on the freeway and at closer inspection my coolant was completely bone dry. After having someone bring me more and driving it home I saw that it was leaking. We called and Waipio Auto Repair was able to see us same day. We worked with Ray and he walked us through what was wrong, the parts we needed, and talked us through the causes and options we had so we could understand what we were getting charged and which option was cheapest for us while also fixing gun the problem. They were extremely nice, honest, and willing to walk you through the issue, and worked hard to get us car back same day. I highly recommend and will definitely come back if I have any other vehicle issues.

— Yelp Review

The brakes went out on my truck and luckily I was near this shop. They fixed the problem and got me back on the road the same day! They went out of their way to save me money by taking considerable time to free up the rusted bleeder screws and just changing those screws ($5)instead of doing the quick and easy thing and ordering new calipers ($180). They advised me of potential problems that may need attention in relation to the problem I came in for but didn't steer me or try to scare me in to making those repairs immediately. I appreciate the integrity of this shop!

— Yelp Review

Getting an appointment has always been easy!! The job that is done at Waipio Auto Repair is always top notch!

— Yelp Review

If you're looking for a reputable auto shop & mechanic(s) this is it.

I had a clutch job done on my 2005 Mini Cooper. It was repaired and completely cleaned working super fantastic!

The folks here Jesse/owner & colleague Waialae are friendly, very knowledgeable, & most importantly honest! They are to the point and transparent with your auto repair needs & who wouldn't love that!

If you're in need of their services give them a call, You won't be disappointed!

Mahalo

— Yelp Review

The best place to bring your car for service or repair. My wife's Corvette needed some attention and Jesse is great, down to earth and very accommodating. Not many shops would take on a special repair but he tries to. Please understand he is very busy if he can't accommodate you right away but he will try his very best. Very fair and knowledgeable in automotive repairs for many years. Would see Jesse for everything and anything.

— Yelp Review

They take care of me and never try to sell me more than what I need. They give me a should do list and a really should do list so I can plan ahead. The owner Jesse Gregorio is a really down to earth and does not try to rip you off.🤙🏽

— Facebook Recommendation

Quick accurate service with reasonable rates!

— Facebook Recommendation

I've been fortunate to live in many places around the world and I can honestly say that this shop has been the best experience I've had with auto service. My Suburban had some issues with the breaks and the front axle. They quickly found the issues, gave me a no BS quote, and got right to work. Our family Suburban was complete in a couple hours with top quality work. They were easy to schedule service through their website and easy to communicate with. To top of their quality work and top notch customer service, they followed up a week later to check in to see how the vehicle is doing. Highly recommend anyone to take their vehicle there for all auto service needs.

— Google User Review

My longtime trusted mechanic has retired and you all know how hard it can be to find a shop that will do you right. Ray and his crew at Waipio Auto Repair has done just that. Their professional work ethics when working on my F150 says it all, very satisfied. I highly recommend you give them a call or go to their shop, you will not be disappointed. Hope this helps you in your search in finding a shop that really puts their customers first before their pockets. 5 Stars. Much Mahalo

— Google User Review

Hands down, the best shop I've ever gone to. First time I went, they diagnosed the problem, then called me BEFORE doing any work, to make sure I was okay with the price. I've taken my truck there every time since, and it's always been great. Always a fair price, and always great work.

— Google User Review

Thank you Ray and team for always providing great mechanical service with great customer service.

— Google User Review

I like coming to your shop, always pleasant, friendly and helpful. Whenever I have a question on my car, you folks are always there to answer any concerns or questions. I can just walk in and ask questions and you folks take the time to listen to my concerns about my car. Thank you guys for always being there. I really like the service I've been getting.

— Google User Review

Ray and the crew are always helpful and professional and get the work done to 100%! I always recommended them to anyone needing mechanic work.

— Google User Review

They're honest people who did a good job finding the problem on my van's AC. I even got a ride home when the problem took longer to diagnose. They don't have a waiting area but there's a lot to do within walking distance. Costco got comfy couches and nice AC

— Google User Review

I've brought my Toyota 4Runner in for oil change and for general maintenance and both times the service was fast and efficient. 100% satisfied customer and not only am I a repeat customer but will recommend to friends and family. Ray is super friendly and easy to work with so do not hesitate to bring your car problems to him. He will fix it!

— Google User Review

I bought the Cat Shield and was looking for a installer. They gave me 2 shops who is authorized for the installation on Oahu. Waipio auto repair is one of them. And since im closer to them and didnt want to drive in town i called them. Ray answered and was very polite and informative of the installation. He said he had an opening the next day. I told him shoots.

On arrival i was instructed on where the office was and Ray was waiting for me. He was very professional as he was on the phone. Told me how long the install was gonna take and they shouldnt run into any problems. For they installed cat shields on Tacoma's before.

After installation he showed me their work and told me that was a smart buy with everything going on with cat thefts.

Im a pro active person. I dont wanna buy the cat shield after mine gets stolen. So i bought it before anything happens.

And.....it looks super cooooool!! Im glad i paid extra for powder coating.

Go see Ray at Waipio Auto Repair. They have a really good shop with awesome customer service to boot! Mahalo Ray!

— Google User Review

After months of searching for a reliable auto repair shop, I'm so glad I found Waipio Auto Repair. It's close to my home and reasonably priced.

I made an appointment online and Ray responded right away. My oil change and tire rotation was quick. He even offered me a chair while I waited. A couple days after the service, I received a follow up text, just to see how my car was running and making sure everything was going well. That's awesome customer service!

Thanks Ray and your staff for showing Aloha to your customers!! I'll be seeing you again!!

— Google User Review

Competent and honest.

I went to them because I was hearing a scrapping sound. I thought it was my brakes. It turned out to be a loose engine cover. They could have given me a brake job I did not need.

— Google User Review

I stumbled across this place on Yelp when my usual spot didn't take me in as a walk-in. I was ecstatic to know that they could take my car in for an oil change immediately... especially since I was only right down the road. It was quick and painless. I drove up, wrote my info down, sat on a chair they provided in the shade, and waited about 45 minutes. When it was done, they called me over and quoted me on other things they noticed about the car that might need attention to (just in case). The price I paid here for an oil change is actually lower than my usual spot. Right on!! Also, you get to keep the pen you use after. Cherry on top...

— Google User Review

5 Stars+ we originally picked Waipio Auto Repair based on reviews and their prompt follow up from their online submission. We had to get an estimate for a used car we just purchased. They were thorough and professional. When we needed additional work done we didn't hesitate to go back knowing they were honest and made us feel valued with follow up communication after our first service. The second visit was more than we had planned on needing done and Luzcille was AMAZING!!!!! She walked me through alternate options if available and explained everything sometimes twice when I had questions. We moved to town recently, but she makes the drive to Waipio worth it. Thank You Luzcille and the Waipio Auto Repair Team!


— Google User Review

I can not say enough about this place!! You guys!! I am so happy I used them. I have a truck that needed to have fuel injectors replaced. Due to the location of the fuel injectors, it is a complicated repair. I brought my truck to Waipio auto and I am so happy I did! Luzcille is the BEST when it comes to communication and customer service!!! Jesse the head mechanic is amazing! He is so thorough and so honest! They work deliberately to produce QUALITY work!! When they disassemble your vehicle parts, they make sure to not only put it back; they make sure that the seals are replaced and that the vehicle is in complete operation and safe to drive. I honestly have found the one stop shop for all our family vehicles! I will be bringing my cars here for the long run!!! Thank you Thank you Thank you!!!!


— Google User Review

I've been having all 3 of my vehicles serviced here for almost 3 years and have had great service! Don't go anywhere else. These guys are really good.


— Google User Review

Highly recommend coming to this shop! Ray and all the staff are so amazing. Very trust worthy and affordable prices! Even calls you a few days later after the repair is done to make sure your car is still running smoothly!


— Google User Review

I finally found a place where I can take my car for repairs and not worry about getting ripped off. Everyone is friendly and genuinely cares about the safety of my family and myself. It’s not about the money- which I truly appreciate. It feels like bringing your car to a family member to get fixed. I highly recommend Waipio Auto!


— Google User Review

Work is done by a Mercedes’ experienced mechanic. Personnel here are always friendly and courteous. Service is done professionally and at reasonable pricing compared to dealers pricing. Shop also checks with you periodically to see if you’re in need for any services. Also checks to see if service performed was without complaints. Shuttle service was also great. Recommend this shop without reservation


— Google User Review

Service is Great! We use Waipio Auto Repair for all our vehicles, personal & business.


— Google User Review

Great and quick service. Ray and his staff are the bomb.


— Google User Review

I always go to Waipio Auto Repair for all my car needs, and you should too. They've always been super helpful and accommodating. I love that they check on you even after you get your car serviced to make sure your car is doing good. The customer service is exceptional. Ray has been especially helpful throughout the years. I trust that Ray can always help me out with my car when I need it (even at a reasonable price). I highly recommend you go to Waipio Auto Repair!


— Google User Review

Timely, fair, and great customer service.


— Google User Review

Great Customer Service, Work And They Have Serviced My Family And I Above And Beyond. We Live In Waimanalo.


— Google User Review

NAPA AutoCare Center logo
ASE logo
NFIB logo